How can a VOIP phone system effect your security system?

Dear Gillmore Customer:

Recently, some of our customers have been installing Voice over Internet Protocol (VoIP). VoIP is a technology that allows you to make telephone calls via broadband Internet instead of using a traditional landline telephone.

We realize that VoIP may be a useful technology for you. However, we want to make sure you are aware of the possible impact it could have on your security system. If you decide to install VoIP, please make sure the company you are working with knows that you have a security system.

The following are things to consider before installing VoIP:

  • If a phone number is required when switching to VoIP, please be sure to notify us about the change. If we do not have your number, the monitoring station has no way to contact you should any type of alarm be activated (i.e. fire, panic, burglary etc).
  • It may be difficult for you to connect with a local 911-dispatch center or for the dispatch center to identify the location of the Internet 911 call.
  • In addition to alarm system back-up equipment, VoIP may need additional battery back-up to maintain communications in the event of a power outage.
  • There could be modifications and related costs for your security system to communicate through VoIP.

We encourage you to check with us before making any changes to your existing telephone service. By working together, we can make sure that there is no interruption in your monitoring services.

If you have questions regarding VoIP, please contact us.

Yours very truly,
Alan H. Gillmore III

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